Frequently Asked Questions

What COVID-19 prevention measures we are enforcing?
We are taking several precautions at our warehouse and logistics chain

  1. All work stations are being sanitized on an ongoing basis during the day and equipped with hand sanitizers to be used before handling orders.
  2. We have strong protocols of enforced mask usage, hands washing, maintain 2m distance and keep minimal contact with each other.
  3. Your packages are prepared in a clean and safe environment
  4. We are also satisfied with the steps being taken by our shipping partners on COVID precautions regarding order delivery, and we are monitoring any changes in service levels - so far they have been working hard to deliver as promised.
How to place an order?
Here’s a simple guide to help you place an order on

  1. Browse through the products. Select the items you would like to buy and add them to your cart.
  2. After you add everything you need to the cart, click ‘View Cart” and then "Proceed to Checkout" or click on "Continue Shopping".
  3. You can then either continue shopping or click on "Check Out".
  4. Under New Customer, add your email and click “Proceed” or if you already a customer you need to sign in.
  5. Fill your shipping information, then choose payment method.
  6. You then click on continue for the next step and review your order.
  7. Click "Place Order Now".
  8. You shall then recieve an email confirmation.
Can I try items before I buy?
After you receive and pay for your order, you can try on any item in the comfort of your home. If it doesn’t fit, you can return the item and we will refund you within 14 days for you to buy something new.
What if an ítem does not fit me?
No problem. If any of the item(s) you received don’t fit you, you can return it back to us, and we will arrange for a refund to reorder the correct size. To learn how to return your ordered item(s), please read Refund Policy
Do you have a physical shop to check the products?
During Global Village Season, you can come and check the products. We cannot guarantee stock available. Or you can find our shoes in multiple online and offline shops. Please visit our section “Where we are”.
Is registration mandatory before placing an order?
No, but we require an email to send your order confirmation.
How do I know my order has been confirmed?
After confirming payment and adding contact details, an “Order Confirmation Page” will show up confirming that the order has been successful along with your order # and we will send you a confirmation email.
What is the availability of the products listed?
If a product is not available in it will show an “Out of Stock” next to it or if you prefer, please send us an email to regarding your concern and we’ll revert back to you if there is any stock available. As well, you can click the link below the item “Out of Stock” which will link you directly to the online retailer. Alpargata Uris is not responsible if the online retailer doesn’t have stock available.
How do I know my shoe size? What is the guarantee of colour of the product? Or how can I be sure that product colour I am looking at is exactly what I want?
We try our best to make sure product images and description is as clear as possible and convey the look and feel of the product. Please visit the section "Sizing” if you need any recommendation regarding the size.
What are your quality standards?
We have very high-quality standards. We source our manufacturers very carefully to ensure quality. Our products are hand-made in Spain. Shifting the Spanish artisan techniques to the next level. Quality is part of our brand image and we’ll do anything to make sure that image stay strong. If you find any issue regarding the quality of the purchased item, please visit Terms & Conditions / Refund Policy section to know how to proceed.
I forgot the password to account. What do I do?
If you have forgotten your account password, please click ‘Forgot Password’ on the ‘Sign In’ page and follow the instructions provided in an-email that is sent to you shortly after.
What are the payment options?
Debit/Credit Card: We accept VISA and Mastercard as well as Cash on Delivery
Are there any hidden charges?
No, all charges including VAT will be explicitly shown during checkout.
Are there any shipping charges?
Yes, orders under AED 350 will be subject to a shipping charge. Anywhere in UAE, cost is AED 20 up to 5 kg. We have “Deliver urgent service”, the cost its AED 25 and your order will arrive in 2-4 hours (this service is only available in Dubai and except Friday or Public holidays).
How fast does the orders ship?
We will ship your order within 24 hours of order confirmation.
When will my order arrive?
Inside Dubai: Average 1-2 days after shipping. Outside Dubai: Average 2-3 days after shipping. Please, check Terms & Conditions for Delivery dates.
How do I track my order?
We will send you a Tracking Number via email after we ship your order.
Do you ship everywhere in United Arab Emirates?
We ship to all major cities and towns in UAE.
What if I am not available at the time of delivery?
The shipping company will contact you before the delivery to know what time is best for you. If you are not there, they can return another time. On the 3rd try, they will ship us back the order.
How are your products packaged?
Original shoes box.
How can I change or cancel my order?
If you want to cancel your order, please send our Customer Care team an email at quoting your order number and request a cancellation. Please note that if your order has already been processed and you want to cancel it, you will need to receive it first and then follow the return process. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
Is there any cancellation charges?
No. Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer.
What is your Return & Exchange policy?
A return request must be filed within 4 days after receiving the item using the methods below.

An Exchange must be filed within 7 days after receiving the items using the methods below:
  • When requesting a return via email or phone, we would request the receipt number, location, and reason of return (for quality assurance purposes).
  • All returned items must be in original packaging.
  • Once the inspection of the returned items is complete, we will offer you two options:
    • Store credit or value coupon that you can use to place a new order with equal value to the items returned and excluding any shipping or other costs. This amount is credited to your Alpargata Uris account, which is not transferable to another account/e-mail due to security reasons.
    • A refund of equal value to the items returned and excluding any shipping or other costs.
  • 15 days of warranty in case broken pairs if no major usage is proven and it can be determined that is a production fault. The warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If it's this case, please send an-email to to explain your concern and how to proceed.
  • Refunds will be done only through the Original Mode of Payment.

Please refer to our Refund Policy.
Do you charge for returning an item?
When will I get my refund?
All refunds will be complete in 5 - 8 days at the latest.
How do I know my shoe size?
Shoes are displayed in European sizes. Please visit the size guide from the link on the product pages for more information. Please note, size and fit may vary from brand to brand so please use the size chart measurements as a general guide only.