Delivery Policy

For Try-at-Home service (*UAE only):

• Not sure about your size or color you want? Add the shoe you want in your shopping cart
• In the cart, find the Notes section below and add a note to your order
• Mention the other color or size you would like to check or try. (Limited to 2 variants).
• At the checkout, choose Try-at-Home service as the shipping option
• Make sure you are at home when the delivery is scheduled, so the courier awaits while you try the options and he collects the discarded option(s)
• Confirm by email to web.orders@alpargatauris.com the size or color finally selected
   

For all deliveries:

• alpargatauris.com sales and delivers only to the following countries: UAE, Kuwait, Bahrain, Oman and the KSA 
• Cash on Delivery (COD) is only available in the UAE. Outside UAE, COD orders will be automatically canceled, and only pre-paid orders will be processed and delivered. 
• Free shipping above 300 AED applicable only in the UAE
• Delivery charges will be indicated during your checkout process, in Dirhams (UAE). 
• Shipping rates outside UAE are calculated based on shipping weight and exclude taxes and duties at destination (additional charges might be collected at a delivery outside UAE)
• alpargatauris.com will ship your order within 24 hours of the order confirmation, provided that contact and address details have been provided accurately. Any orders made online on a Friday or public holiday will be processed on Saturday or next working day and then normal delivery time will follow.
• EID festivities and long public holidays might result in delivery delays of additional 72h
• Shipping outside UAE depends on shipping partners (DHL) and the delivery time can go up to 5 labor days.
• alpargatauris.com will send you an email as soon as your item has been shipped with a tracking number so that you can track your order through our shipper’s portal.
• You will receive your items in the original shoe box.
• We use Quiqup, TG, and Shipa for all our UAE deliveries and DHL for outside UAE deliveries.
• You can arrange "Same day delivery service" in Dubai: Same day delivery for orders placed before 13.00h (GMT+4), to be delivered between 3 pm to 9 pm at a fee of AED 25. This service is only available in Dubai and except Friday or Public holidays.
• Please, keep with you the proof of delivery receipt signed and confirmed by the customer.
• Refund Policy applies.

For more information, kindly refer to our FAQ and Terms & Conditions page.