Delivery Policy

For all deliveries:

  • sales and delivers only to the following countries: UAE, Kuwait, Bahrain, Qatar, Oman and the KSA 
  • Cash on Delivery (COD) is only available in the UAE. Outside UAE, COD orders will be automatically canceled, and only pre-paid orders will be processed and delivered. 
  • Free shipping above 300 AED applicable only in the UAE
  • Delivery charges will be indicated during your checkout process, in Dirhams (UAE). 
  • Shipping rates outside UAE are calculated based on shipping weight and exclude taxes and duties at destination unless noted otherwise (additional charges might be collected at a delivery outside UAE)
  • will ship your order within 24 hours of the order confirmation, provided that contact and address details have been provided accurately. Any orders made online on a Sunday or public holiday will be processed on the next working day and then normal delivery time will follow.
  • In UAE, the orders placed before 16:00h (UAE time) will arrive by the next labour day between 9h to 21h.
  • You can arrange "Same day delivery service" in UAE: Same day delivery for orders placed before 12.00h (GMT+4), to be delivered between 15h to 21h at a fee of AED 25. This service is only available in UAE and will be delivered the next working day when placed on Sunday or during Public holidays.
  • EID festivities and long public holidays might result in delivery delays of additional 72h till the next labour day
  • Shipping outside UAE depends on shipping partners (DHL) and the delivery time can go up to 6 labor days.
  • will send you an email as soon as your item has been shipped with a tracking number so that you can track your order through our shipper’s portal.
  • You will receive your items in the original shoe box.
  • We use TG, Quiqup for all our UAE deliveries and DHL for outside UAE deliveries.
  • Please, keep with you the proof of delivery receipt signed and confirmed by the customer.
  • Refund Policy applies.

For more information, kindly refer to our Help Center and Terms & Conditions page.

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