Refund Policy
For UAE deliveries only:
Free returns and exchanges only for UAE deliveries.
Free returns and exchanges only for UAE deliveries.
Returns request must be filed within 4 days after receiving the item and exchanges must be filed within 7 days after receiving the items, both using the methods below:
- When requesting a return via email or phone, we would request the receipt number, location, and reason for return (for quality assurance purposes).
- Exchanges are only allowed for items of the same value or higher
- All returned items must be in original packaging
- If you chose to exchange for a more expensive item, you will have to pay the difference before the new item is dispatched to you. In addition, shipping charges might apply for below 300 AED orders.
- Once the inspection of the returned items is complete (usually within 3 business days of receipt), we will offer you:
- Store credit in the form of loyalty points that you can use to place a new order with equal value to the items returned and excluding any shipping or other costs. This amount is credited to your Alpargata Uris account, which is not transferable to another account/e-mail due to security reasons.
- If the original order was paid via Credit Card, the refund will be done through the same credit card the customer placed the order and it will take 24-48h from the time the inspection is complete.
- Unfortunately, for Cash On Delivery (COD) orders, we are not allowed to refund cash nor refund via credit card due to security and verification reasons. In cash you need a refund, our care@alpargatauris.com will find a solution.
- 15 days of warranty in case of broken pairs if no major usage is proven and it can be determined that it is a production fault. The warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If it's this case, please send an email to web.orders@alpargatauris.com to explain your concern and how to proceed.
Unfortunately, we do not accept any returns/exchanges on sale items or pre-ordered products.
For out-of-UAE deliveries:
Returns request must be filed within 4 days after receiving the item and exchanges must be filed within 7 days after receiving the items, both using the methods below:
- We offer a courier collection service for all returns/exchanges outside of United Arab Emirates. The charge for this service varies depending on the weight and size of the item being returned, as well as the location. This fee will be deducted from your refundable value.
- If you chose to exchange for a more expensive item, you will have to pay the difference before the new item is dispatched to you. In addition, shipping charges apply for all out-of-UAE exchanges (both return and new delivery).
- When requesting a return via email or phone, we would request the receipt number, location, and reason for return (for quality assurance purposes).
- All returned items must be in original packaging
- Once the inspection of the returned items is complete (usually within 3 business days of receipt), we will offer you:
- Store credit in the form of loyalty points that you can use to place a new order with equal value to the items returned excluding original shipping and return costs and fees will be deducted from the amount. This amount is credited to your Alpargata Uris account, which is not transferable to another account/e-mail due to security reasons.
- 15 days of warranty in case of broken pairs if no major usage is proven and it can be determined that it is a production fault. The warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If it's this case, please send an email to web.orders@alpargatauris.com to explain your concern and how to proceed.
If you would like to return the items yourself, contact us to info@alpargatauris.com for address details
Unfortunately, we do not accept any returns/exchanges on sale items or pre-ordered products.
